Billing & Payment Center

Emmanuel's Billing & Payment Center is accessible via EC Online Services. The preferred browsers for accessing EC Online Services are Chrome or Firefox. Internet Explorer is not supported and should not be used when accessing EC Online Services.

Students can login with their Emmanuel username and password to view their tuition bill. Parents and other authorized users can login once students have shared account access. See 'Sharing Access to Bill' below for more information.

For helpful information on the Fall 2020 Tuition Bill, including an introduction to EC Online Services, view our presentation:

Billing & Payment Center

Emmanuel's Billing & Payment Center is accessible via EC Online Services. The preferred browsers for accessing EC Online Services are Chrome or Firefox. Internet Explorer is not supported and should not be used when accessing EC Online Services. 

Students can login with their Emmanuel username and password to view their tuition bill. Parents and other authorized users can login once students have shared account access. See 'Sharing Access to Bill' below for more information.

For helpful information on the Fall 2020 Tuition Bill, including an introduction to EC Online Services, view our presentation:

   

To view your tuition bill, sign in with your Emmanuel username and password. Once logged in, we encourage you to review the following sections:

Student Statement
An itemized statement is posted each semester. Please note the amounts shown here will always be based on your real-time charges and financial aid as of the date the statement was issued.

Account Summary 
Shows a snapshot of the transactions posted to your account for a semester, including all charges and financial aid, and calculates the remaining amount due. 

Account Activity Details
Shows a detailed description of course registration, fees, room & board, and any miscellaneous charges. 

Financial Aid 
Shows a detailed description of all financial aid crediting the tuition bill.

Refunds 
Shows a snapshot of any refunds that have been processed on your behalf. 

Tuition Bill Access

Students have the choice to provide access to financial and/or academic information. Your access may include The Billing & Payment Center, Financial Aid, or Grades and are dependent on the level of access authorized by your student. See below for more information on the options students can authorize: 

  • The Billing & Payment Center: Provides access to view the tuition bill, make a payment, and enroll in a payment plan. 
  • Financial Aid: Provides access to view Financial Aid Letters and any outstanding requirements.
  • Grades: Provides access to view mid-semester (if applicable) and final transcripted grades.  

Please note this authorization is not considered a waiver for FERPA and will not provide access to request transcripts or obtain or discuss the student’s academic record with College faculty or staff without express written consent provided to the Office of the Registrar. More information on the Family Educational Rights and Privacy Act (FERPA) is available  here.  

How do I share access to my bill?

If a family member is assisting you with your tuition bill, we encourage you to add them as an authorized user for EC Online Services so they can both view your bill and make payments online. Simply log in to  EC Online Services using your Emmanuel credentials and select the “User Options” tab.  

  1. Select “Designate Authorized User” and enter authorized user's name, preferred email address, relationship, and birth date.  
  2. Select level of account access you wish to authorize (complete access or select access) and click “Submit”.
  3. The authorized user will receive an email notice that they have been set up as an authorized user. A separate email will be sent with their Username, a link with their password, and a direct link to EC Online Services. The password link will be active for 24 hours. 

Updating Demographic Information:

To update demographic information for your authorized user, including their name, email address, relationship or birth date please contact the Registrar’s Office at regmail@emmanuel.edu. If conflicting information was prohibiting you from creating your authorized user, once the demographic information has been updated, you can complete the process to designate them as authorized users.  

Helpful Tips:

1. Authorized users will be provided a username that has an underscore to differentiate them from student or staff logins. Please note that when authorized users sign in with their login information, it will automatically autofill your login to ‘@emmanuel.edu’.

2. When you log in you should get an initial screen that says you can go into your own profile, labelled ‘You’ or you can go into the student’s account. Authorized users should click the student’s name and ‘Continue’ to view the financial and/or academic information the student has shared access to. See an example below for detailed information. 

3. Once authorized users have logged in and detailed into the student’s account they should see a banner that states they are “acting on behalf of…” and everything that the student extended privileges for should be displayed on this screen. See an example below for detailed information. If you are still missing access to information, please check with your student as they can confirm the level of access they have provided.

What if I still have questions?

• If you have questions about the access you have been provided, please contact your student as they can set up their authorized user(s) and/or update their level of access at any time.

• For questions regarding the tuition bill and financial aid please contact Student Financial Services  at 617-735-9938 or financialservices@emmanuel.edu.

• For academic questions please contact the Office of the Registrar at 617-735-9960 or regmail@emmanuel.edu. 

• For technical assistance please contact Information Technology at 617-735-9966 or helpdesk@emmanuel.edu.

Why is there a charge for student health insurance included on my bill?

If you wish to waive the student health insurance coverage, you must submit a waiver form annually to document that you already have a plan that meets the Commonwealth of Massachusetts' insurance requirements.

The online waiver is located at www.universityhealthplans.com and must be submitted before the semester bill due date in order for the insurance charge to be removed from your bill. 

Why do I see a negative amount due on my bill?

If you see a negative amount due on the Summary page of your bill, it means that your total payments and/or financial aid exceed your charges for the semester. Depending on your circumstances you may want to:

  • Reduce one of your loans
  • Reduce the remaining amount scheduled to be paid through your monthly payment plan
  • Leave the credit on your account to be applied towards the next semester's bill 
  • Request a refund of the excess funds

If you're unsure which option may be best for you, please contact your financial services counselor.

How do I apply a private scholarship I've been awarded toward my tuition bill?

Forward a copy of the scholarship letter to the Office of Student Financial Services as soon as you receive it, so we may factor it into the amount due shown on your bill.

Please note:
• If the check for the scholarship is given to you directly, or sent to your home address, you will need to send it to our office.

• Some private scholarships require proof of enrollment (such as a copy of your tuition bill), or proof of successful completion of your first semester (such as an official or unofficial transcript of your grades) before the scholarship payment will be released. It is your responsibility to complete these requirements in a timely manner.

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