Frequently Asked Questions

The College is working to create the conditions for a safe reopening of campus for the Spring 2021 semester. FAQs will be updated in the coming weeks as more detailed plans are finalized.

We will continue to update this page as preparation continues for the fall. In the meantime, we will continue to communicate directly with our students and families via email announcements. Please continue to send your questions to emmanuelforward@emmanuel.edu. In addition, please reach out to key offices and departments listed on our Contact Us page. Representatives from each of these offices will be responding to inquiries daily during regular business hours.

Academics

For undergraduate students, virtual classes began on Wednesday, August 26th. Classes will be held on Labor Day, Columbus Day and Veteran’s Day during the fall semester, as previously communicated. Classes will end Friday, December 4th, and final exams will take place from December 7th to 10th. While this revised schedule was announced on July 14th as part of the College’s plans to re-open campus for in-person classes, the calendar will remain in place.

At this time, spring 2021 classes are scheduled to resume on Tuesday, January 19, 2021. All Graduate and Professional Programs (GPP) classes will be held online-only for Fall 1 and Fall 2 sessions. Click here to view the Academic Calendar.  

Using Student Planning, students may add courses until Thursday, September 3rd, and drop courses until Thursday, September 10th. After September 10th, students wishing to drop from courses should email the Registrar's Office. New and undeclared should submit advisor approval for course changes.The withdrawal deadlines remain the same. Students should reference the Academic Calendar for a full list of key dates for the virtual fall semester.    

Students will have access to all of the academic services you would on campus including Academic Advising, the Academic Resource Center, and the Career Center. Each of these areas within Academic Affairs will be reaching out regarding on-going virtual programming. Academic Advising, for example, will launch drop-in sessions starting next week and will cover topics over the semester such as the transition to college, exploring majors, preparing for exams and more. 

To connect with these offices, students are encouraged to reach out via email or phone. Students can access a list of key contacts, here. 

Emmanuel’s institutional Zoom account can be accessed at emmanuel.zoom.us.

For first-time users, select "Sign in" to configure your account. Log in using your Emmanuel credentials, and you will be set up to start your semester remotely.

If you have any questions or problems accessing Zoom, send the IT Helpdesk an e-mail at helpdesk@emmanuel.edu.

Just as the health and safety of Emmanuel students has been a primary driver of the College’s planning, equally so is providing an educational experience that allows all students to move forward in their academic pursuits with the least amount of disruption. During the Spring 2020 semester, the need to shift to 100% online introduced a significant interruption in the learning process. In the past weeks, it became apparent that another campus closure could be a real possibility during the semester. 

Throughout EmmanuelForward planning, thCollege developed parallel strategies for both hybrid and 100% virtual models, so faculty and staff are well prepared to offer an excellent, consistent academic experience. Throughout the summer, faculty participated in online learning boot camps, as well as individual consulting with the College’s Academic Technology and Innovation Group to tailor courses to the virtual environment. 

Learning has always occurred in both a synchronous and asynchronous manner; traditionally this has presented itself as lectures and discussions that are supplemented by assignments, papers, problem sets, research, outside reading, and more. During the spring semester, the Emmanuel community as a whole learned just how much students value the consistency of knowing they will be connecting with faculty “live.”  

For Fall 2020, students may find the traditional lecture/homework model shifted to better take advantage of technology. Some students have already participated in “flipped classes,” during which lectures are pre-recorded and viewed asynchronously and class time is dedicated to discussions, problem solving, or workshops. Each member of the faculty is committed to using their students’ dedicated time together to best fit the needs of a particular course and subject matter. 

For virtual coursework, all class meetings (lectures, discussions, presentations, etc.) will occur in real-time using streaming technology (Zoom) and web-based resources (ECLearn). 

 

The College recognizes that attending classes on the assigned days and times may be problematic for the small group of students who fall outside the Eastern Time Zone, or who have other challenging situations that may arise during the semester. As in any other semester, students are encouraged to discuss with their faculty the best ways to engage to meet their needs and the requirements of the class. Furthermore, Assistant Dean of Student Learning & Success Dorice Griffith will be ready to assist all those students who are outside the Eastern Time Zone to work through this particular challenge, which may also mean exploring course changes during the current add/drop period. 

Yes, students should contact their assigned advisor by email to set up a time to meet virtually. 

The class attendance policy has not changed. Students are expected to attend class regularly. Each faculty member will state clearly on the course syllabus the relationship between class participation and course grade. Students who have particular challenges with attending classes should work with their faculty members and assigned Academic Advisors who are available to develop plans to ensure academic success. 


A student may take a voluntary leave of absence for one semester after consultation with a member of the Academic Advising Office. During this time, a student ordinarily does not study at another college - such permission is granted only by the Associate Dean of Academic Advising. Students should review the withdrawal policy, including the financial implications of taking a leave. International students should consult with the International Student Advisor before taking a leave of absence. Students may extend a voluntary leave of absence for one additional semester after consultation with representatives of the Academic Advising Office.

A student should notify the College of their decision to defer before the start of classes this fall. Please email your decision to the Office of Admissions at admissions@emmanuel.edu. All requests will be reviewed, and enrollment may be deferred for up to one year without filing a new application. Deferred applicants must submit a final, official secondary school transcript to complete the deferral process.

No, the pass/fail options for the Fall 2020 semester will be as outlined in the course catalog. While the spring semester was an abrupt change for all, the College has engaged in extensive planning over the past months preparing for the possibility of a virtual Fall 2020 semester. Our faculty and members of our advising teams are poised to work with all students to ensure academic success.

If you chose to declare any courses pass/fail last spring as part of the expanded pass/fail option, those courses did not count against your overall four-year allotment of pass/fail courses. If you still have pass/fail courses available, you may continue to take them as you see fit. Please know that your academic advisors are ready to work with you to discuss your concern about a particular course. 

The pass/fail option is possible for two elective courses (over the course of four years) that are neither in the field of the student's major concentration or minor, or among the general requirements. The pass/fail option is open to sophomores, juniors and seniors. The pass/fail option must be finalized in the Office of the Registrar by October 1 or February 15 in the semester in which the course is taken. Grades for students so choosing are submitted only as pass/fail (P/F). A pass grade does not receive quality points and is not counted in determining the grade point average. Pass/fails may not be changed to a letter grade after the course is completed. Changes may not be made to the Pass/Fail designation once the Pass/Fail form has been submitted to the Office of the Registrar. Pass/Fail Forms are available here. 

Studio courses will be offered virtually through a series of independent projects. Faculty will adjust or develop assignments directly related to the learning goals of the course. Students will digitally submit work for scheduled critique. Additional feedback will be provided through periodic in-progress check-ins. Faculty will be available via email, video conference, or call to offer help and advice as appropriate to the discipline and course. 

Yes, lab sections will continue to run as separate, but linked, courses under the overall umbrella of their lecture courses. While we acknowledge that it is difficult to replace the “hands-on” learning found in the laboratory setting, depending on the expected outcomes and goals of the course, students can expect online and virtual exercises and projects that will replicate the traditional lab experience. 

The Office of International Programs is following up individually with students to discuss options based on current guidelines pertaining to international students and online learning for the fall semester. 

This fall, COF schools are making virtual courses available for cross-registration. Emmanuel students previously enrolled in face-to-face/hybrid courses have been notified and have been encouraged to seek other options. 

Yes. The ARC will continue to offer a number of services virtually to support students in their quest for academic success. Services include peer tutoring and study groups; professional specialist assistance; academic coaching for time management and study strategies; writing and academic strategy workshops through the Learning Commons Toolbox; and disability support services.  

  • To schedule an individual virtual, phone, or email appointment with an ARC Peer Tutor, ARC Specialist, or Academic Coach, visit the Welcome Center at emmanuel.mywconline.com or contact the ARC for assistance. 
  • For a list of ARC tutor-facilitated study groups, visit https://bit.ly/2wwBBMS. 
  • For information on academic strategy and time management resources and workshops, contact arcservices@emmanuel.edu or visit the Toolbox on your dashboard in ECLearn.   
  • For information about Disability Support Services, contact Alyson Czelusniak at czelusniaka@emmanuel.edu. 

During the fall semester, Emmanuel library services will be available weekdays from 8:00 a.m. - 8:00 p.m., and from 12:00 - 8:00 p.m. on weekends. Students can consult with professional research librarians by chat, text, phone, email or video, as detailed here. 

In addition, librarians will continue to offer information literacy instruction and live online educational events to our students. The library's collection of thousands of eBooks, scholarly databases, journal articles, streaming video and more all continue to be available 24/7 from anywhere in the worldMore information is available here.  

On the Learning Commons homepage, along with a comprehensive list of all the library's materials, the library also provides more than 100 topic- and course-specific research guides.  Although the library building will be closed, in case of the need for items from our print collection available to our students - details will be posted soon on the home page.   

In addition, the Learning Commons collaborates with our colleagues to offer these targeted student support services:  

  • ECLearn Orientation for Students: All students have access to this online introduction to the ECLearn (Canvas) Learning Mangement System and 24/7 access to live ECLearn help via the Help button on the left side of any ECLearn page.  
  • Learning Commons Toolbox: Easily accessible resources and activities to assist students with academic strategies, time management, technology skills, and best practices to meet the expectations of college-level work. Includes live August sessions on ECLearn and Zoom for students. 

 

Yes, providing that the internship site’s protocols and respective state’s safe reopening guidelines are followed. The Career Center will also work with students who need to readjust their internship goals and help them to build skills and knowledge that will support their long-term goals. There are many employers who are still hosting interns, and the Career Center is actively working with them to post positions. In addition, Academic departments are providing flexibility (on a case-by-case basis) to allow for options such as remote internships, interning at more than one internship site, using volunteer hours to supplement internships hours, and more.

The format of each practicum will be determined by the policies of the local school systems: if the school system is delivering instruction in a hybrid format, the candidate will have a hybrid practicum; if the system has face-to-face (F2F), the candidate will have a face-to-face practicum; if fully remote, the student will teach remotely. If teachers are required to be in schools from 7 a.m. to 3 p.m. each day, even if students are not, the candidate will be expected to be in school for the same times. Note that the Department of Elementary and Secondary Education (DESE) has given colleges latitude to design flexible options that will work for the fall semester whether on-site or virtual. Additionally, as of August 13th, on-campus housing is not available to student teachers. 

With preparations underway all summerlong to meet the needs of students who would be 100% virtual, the College has taken extra steps to support each student’s success. All students are being provided with a full Zoom account for the fall semester. In addition to using Zoom for classes, students will be able to have access to scheduling meetings and gatherings with up to 100 classmates, friends and family without time limits. All students are also provided full access to Microsoft Office 365, which includes email, MS Teams, MS Office Suite (Word, PowerPoint, Excel), and other Microsoft cloud-based applications.  

The Information Technology Help Desk will continue to be available to students needing assistance with hardware or software problems, and appointments can be made via MS Teams or Zoom with Help Desk staff. Any student experiencing problems with home internet or computer is encouraged to contact the Help Desk at helpdesk@emmanuel.edu. 

Disability Support Services (DSS) is available to assist students with documented disabilities who have accessibility concerns. Academic Technology and DSS work together to help ensure accessibility. DSS works with all of its registered students to ensure all approved accommodations remain in place.

Disability Support Services (DSS) works with registered students with testing accommodations to ensure that individual testing accommodations are implemented when requested. DSS serves as a liaison between a registered student and professors to coordinate approved testing services. 

Not at this time. The spring academic calendar will be updated and made available at a later date. 

While there has not been a decision regarding the spring semester, our aim is to safely reopen our campus in January for the Spring 2021 semester. This decision will be based on the most up-to-date guidelines and conditions.

Student Life

While there has not been a decision regarding the spring semester, our aim is to safely reopen our campus in January for the spring 2021 semester. Residence Life will reach out to all students who previously had a 2020-2021 housing assignment, including those who cancelled, about their interest in housing for the Spring 2021 in mid- to late-fall. Once interest has been established, the department will be in touch about how housing for spring will be managed and next steps. Applying does not guarantee availability. However, every effort will be made to accommodate requests. 

Belongings can no longer be stored on campus. A representative from Residence Life will contact individuals on their options to move items off campus or coordinate a day and time for pick-up. 

Housing and meal plan charges have been removed from students’ bills.

No, the residence halls will be closed for the Fall 2020 semester. 

The Counseling Center will be open virtually Monday through Thursday to help students find the appropriate resources and/or referrals to support their mental health needs. Students can call or email to set up a brief telehealth assessment appointment to help determine next steps based on student needs and student location. In addition to referrals, the Center is offering a new resource to students called Connect@EC. This 24/7 support line is offered in partnership with Christie Campus Health to ensure our students can speak with a licensed clinician anytime, anyplace. To reach Connect@EC, call the Center at 617-735-9920 and select option 2.   

The mailroom continues to operate with regular hours (8:00 a.m.-5:00 p.m.). The mailroom staff will scan all packages and letter mail that arrive for students in the mailroom, which will generate an email to students. The email will include the request for a forwarding address and prepaid postage instructions noted below: 

First class mail will be forwarded via an email request by the student. Students should email Evelyn Rodriguez in the Copy Center at copycenter@emmaneul.edu and include their forwarding address. 

To forward packages to their homes, students will need to provide the mailroom with prepaid mailing labels. To process a pre-paid shipping label for a package that arrived in the mailroom student must: 

  • Confirm the package weight with mailroom staff by sending an email to copycenter@emmanuel.edu. Attention: Evelyn Rodriguez 
  • Go online to one of the following web pages:
    • UPS
    • USPS-POST OFFICE
    • FEDEX GROUND, EXPRESS, HOME 
    • DHL 
    • LASERSHIP 
  • Prepare shipping label (pay fee with credit card) 
  • Email shipping label to: copycenter@emmanuel.edu 

Once the mailroom receives your shipping label, staff will mail your package to your home address. 

The Bookstore can be accessed online. Orders will be shipped to students (delivery fee is $7.50)To reach out to the Bookstore, contact Bookstore Manager Keanna Hagood at 617 739-2232. 

Based on the shift to online learning for the fall, we are anticipating a very limited number of remote student employment opportunities, including Federal Work Study, for the semester. Available jobs will be posted on HireSaints.

Yes, the Student Affairs team is committed to providing engagement opportunities—educational, social, professional and spiritual—to complement remote learning and ensure students remain involved and feel supported. Virtual synchronous (live) and asynchronous (on demand) programming will be provided to students on digital platforms through Student Activities & Multicultural Programs, Residence Life & Housing, New Student Engagement & Transition, and Mission & Ministry, among others.

Programs will include a virtual Involvement Fair showcasing opportunities to participate in student clubs and organizations, the Through the Wire speaker series within the Center for Diversity & Inclusion, COF esports intramurals and performing arts groups, open mic nights, bingo, trivia, retreats and other spiritual growth opportunities, and more.

Clubs and organizations will continue to work within the Student Government Association (SGA) to offer meetings and programs for club members and other students who have an interest in a particular club’s offerings. All programs will be posted to the Emmanuel College Events Calendar, and we encourage students to follow the Office of Student Engagement and Multicultural Programs (Twitter: @EmmanuelOSAMP; Instagram: @emmanuelosamp) as well as the Office of Residential Life (Instagram: @ecreslife) for updates about future programming.

All athletic activities scheduled for the fall semester (through December 2020) have been cancelled. This decision impacts the full fall seasons for Men’s and Women’s Soccer, Men’s and Women’s Cross Country, Women’s Volleyball, and Men’s Golf, as well as the beginning of winter seasons for Men’s and Women’s Basketball, Men’s and Women’s Indoor Track, and Men’s Volleyball. Spring semester 2021 athletic activities will be determined at a later date.

For more information on this decision, click here. 

The Office of International Programs is working with each F-1 student individually to address the impacts of the recently released government guidance. Please contact Jill Meleedy at meleedyj@emmanuel.edu to discuss your individual situation if you have concerns about re-entering later this summer.

Billing & Financial Aid

Classes will continue in a virtual format, and tuition charges will remain the same. Housing and meal plan charges and fees (including the health and wellness fee and course fees) will be cancelled for the fall semester and these charges will be removed from student accounts.

With the exception of scholarships and grants that were awarded all or in part to pay for the cost of room and board (e.g. Resident Assistant Scholarship, Housing Grant, Emmanuel Grant, Emmanuel Advancement Grant, etc.), financial aid will not be impacted. If financial aid is prorated, this will appear on your account at the same time as the housing, meal plans, and fees adjustments.

Students can login to EC Online Services to view their current billing statement. An email with refund instructions was sent to students on August 14th.

The housing deposit paid for the 2020-21 academic year was credited to the fall semester tuition bill.  If you have a credit on your billing account, you may carry this credit forward to the spring semester or request a refund.  You will not be required to pay another deposit for spring semester housing; information regarding the housing process for spring will be made available later this semester.

If you are enrolled in the monthly payment plan, you do not need to cancel your upcoming payments. Once student accounts have been adjusted, your plan will automatically update to cover the current semester bill. For payment plan questions, please contact the Payment Plan Support Team at: 1-833-269-3675.

A student may take a voluntary leave of absence for one semester after consultation with a member of the Academic Advising Office. During this time, a student ordinarily does not study at another college - such permission is granted only by the Associate Dean of Academic Advising. Students should review the withdrawal policy, including the financial implications of taking a leave. International students should consult with the International Student Advisor before taking a leave of absence. Students may extend a voluntary leave of absence for one additional semester after consultation with representatives of the Academic Advising Office.

A student should notify the College of their decision to defer before the start of classes this fall. Please email your decision to the Office of Admissions at admissions@emmanuel.edu. All requests will be reviewed, and enrollment may be deferred for up to one year without filing a new application. Deferred applicants must submit a final, official secondary school transcript to complete the deferral process.

For students taking a leave of absence or deferrment for the fall 2020 semester, scholarships and financial aid will be canceled for the fall semester and remain in place for the spring semester.   

Loan repayment may begin for students on leave of absence; more information is available here:  Withdrawals and Refunds. 

To access your tuition bill, log in to EC Online Services and select the Billing and Payment Center. Students can login with their Emmanuel username and password to view their tuition bill. Parents and other authorized users can login once students have shared account access.  

Yes, students can grant other individuals (parents or guardians) access to real-time online account information by designating them as Authorized Users. To set up an Authorized User, log in to EC Online Services and select “User Options. Click here for detailed instructions on sharing tuition bill access. 

For detailed information on payment options, including the monthly payment plan and parent or student loans, visit www.emmanuel.edu/paymentoptions 

For detailed information on the College’s withdrawal and refund policies, including the impact on financial aid and tuition insurance visit www.emmanuel.edu/withdrawalsandrefunds

Yes, tuition insurance is available through GradGuard.

If you applied for financial aid for the 2020-2021 academic year and are not missing any required documents, your financial aid appears on your tuition bill. 

To determine if additional documents are required to receive financial aid for the upcoming academic year, visit EC Online Services and select “Financial Aid.” From the drop-down menu, choose view “Required Documents.”   

The Office of Student Financial Services may be reached by phone at 617-735-9938 or financialservices@emmanuel.edu 

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