Telephone Assistance + Repair
The IT Helpdesk provides telephone support at 617-735-9966 on all Emmanuel technologies.
A member of the IT team will record the details of your issue/request, your contact information, and begin to diagnose/process your issue/request. This is an effective way to resolve time sensitive issues with a support technician. If a problem cannot be resolved over the phone, a support ticket will be opened at the time of the call and linked to the user's email address to proide a method for future communications. The IT Helpdesk is open for standard support Monday - Friday, 8:00 a.m. - 5:00 p.m. Extended faculty support is available Monday - Thursday, 5:00 p.m. - 7:00 p.m.